Shipping policy

Shipping Policy

Velarosa Studio LLC
Last updated: October 3, 2026

Order Processing

In-stock items are generally prepared within 1–2 business days, excluding weekends and holidays. Beauty and wellness items, personalized items, and products made especially for your order may require additional processing time. Made-to-order items are generally produced within 2–7 business days before shipment.

If an order contains items with different processing times or fulfillment locations, it may arrive in more than one package. You will not be charged additional shipping beyond the amount shown at checkout unless we contact you for approval.

United States Shipping

  • Orders from $0.00 to $99.99: $9.99 Standard Shipping.
  • Orders of $100 or more: Free Standard Shipping.

Once an order has been processed, standard U.S. transit is generally 3–4 business days. Processing and delivery estimates are not guarantees and may vary by product, destination, carrier, weather, holidays, or other circumstances outside our control.

Canada and International Shipping

Shipping availability, cost, and estimated delivery time are displayed at checkout. International customers are responsible for any customs duties, taxes, brokerage charges, or import fees assessed by the destination country. Orders refused or returned because required import charges were not paid are not eligible for reimbursement of original shipping costs.

Tracking and Split Shipments

Tracking information is emailed when each package ships. Please allow up to 24 hours for tracking activity to appear. Separate tracking numbers may be provided when an order is shipped in multiple packages.

Address Changes and Returned Packages

Please review your shipping address before completing checkout. Contact us as soon as possible if a correction is needed. We cannot guarantee changes after an order begins processing. Additional shipping charges may apply when a package is returned because of an incomplete or incorrect address, refusal, or failure to collect it.

Delayed, Lost, or Delivered Packages

If tracking has not updated or a package has not arrived by the estimated date, contact us so we can review it with the carrier. Depending on the item, fulfillment method, and destination, a package may not be considered lost until up to 30 calendar days after the estimated domestic delivery date or 45 calendar days for international delivery. Please notify us within 7 days after the applicable lost-package period so we can pursue the available remedy.

If tracking shows “Delivered” but the package cannot be located, first check the delivery area, household members, neighbors, building management, and the carrier. Contact us promptly and we will assist with the available carrier process. Claims are reviewed individually and approval is not guaranteed.

Damaged or Incorrect Items

Please follow the time frames and photo requirements in our Refund Policy. Keep all packaging until your request has been reviewed.

Contact

For shipping questions, email velarosastudio@hotmail.com and include your order number.