Refund policy

Return & Refund Policy

Velarosa Studio LLC
Last updated: October 3, 2026

We want every Velarosa order to feel considered from the moment it arrives. Because our assortment includes traditionally stocked pieces, handcrafted goods, beauty and wellness products, and items made especially for each order, eligibility depends on the type and condition of the item.

Standard Merchandise — 14-Day Store Credit

Eligible standard merchandise may be returned within 14 calendar days of delivery for store credit only. This generally includes unworn apparel, jewelry, scarves, handbags, hair accessories, and home décor that is not identified below as final sale.

Items must be unused, unworn, unwashed, free from fragrance or cosmetic residue, and returned with their original tags, packaging, components, and proof of purchase. Items that do not meet these conditions may be declined.

Approved store credit is issued after the return is received and inspected. Store credit has no cash value and does not expire. Original shipping charges are non-refundable. Customers are responsible for return shipping unless the item was damaged, defective, or incorrect when received.

Beauty & Wellness — 30-Day Satisfaction Guarantee

Beauty and wellness products purchased from Velarosa Studio are covered by a 30-day satisfaction guarantee. A return request must be made within 30 calendar days of delivery. Eligible returns under this guarantee receive a full refund of the amount paid for the returned product to the original payment method.

Whenever possible, include the original packaging and any remaining product. We may request the order number, reason for the return, photographs, or other information needed to review the request. This 30-day guarantee overrides the standard store-credit terms above for eligible beauty and wellness products.

Candles & Wax Melts

For safety, product integrity, and the handcrafted nature of these items, candles and wax melts are final sale. If an item arrives damaged or an incorrect item is received, contact us within 7 calendar days of delivery and include clear photographs of the item and packaging. Once approved, we will offer a replacement when available or store credit; any remedy required by applicable law will also be honored.

Made-to-Order & Personalized Items

Products made specifically for an order, including personalized goods and selected apparel or accessories, are final sale and cannot be returned or exchanged because of a change of mind, an incorrect size or color selection, or ordinary minor variations in placement or appearance. Please review product descriptions, measurements, and size guides carefully before ordering.

If a made-to-order item arrives damaged, has a manufacturing defect, or is not the item ordered, contact us within 30 calendar days of delivery. Include the order number and clear photographs showing the full item, the issue, and the packaging. Approved claims will be resolved with a replacement whenever available. If a replacement cannot be provided, we will issue store credit or another remedy required by applicable law. A physical return is not normally required unless we provide instructions.

Other Final-Sale Items

The following are not eligible for return, exchange, or store credit unless they arrive damaged, defective, or incorrect:

  • Socks, hosiery, intimate items, and other hygiene-sensitive goods;
  • Gift cards;
  • Items marked “Final Sale” on the product page or at checkout;
  • Opened or used personal-care products, cosmetics, supplements, or consumable goods, except where the 30-day Beauty & Wellness Satisfaction Guarantee applies;
  • Items altered, personalized, or damaged after delivery.

Damaged, Defective, or Incorrect Standard Items

Inspect your order promptly. For standard items not covered by a longer period above, notify us within 7 calendar days of delivery. Include your order number and clear photographs of the item, shipping label, and packaging. Keep all packaging until the claim has been reviewed.

If approved, we will replace the item when available. If a replacement is unavailable, we will issue store credit or the remedy required by applicable law. Damage caused after delivery by misuse, improper care, alteration, or exposure to extreme weather is not considered a product defect.

How to Request a Return

Email velarosastudio@hotmail.com within the applicable time frame and include your order number and the item you wish to return. Do not send an item back until you receive return instructions. Unauthorized returns may be refused.

Exchanges

We do not process direct exchanges for standard merchandise. Once an eligible return is approved and store credit is issued, it may be used to place a new order. Defective or incorrect items may be replaced directly when inventory allows.

Cancellations

Eligible unfulfilled items may be canceled until they are prepared for shipment. Made-to-order or personalized items cannot be canceled after production has begun. Orders that have shipped cannot be canceled.

Fair-Use and Legal Rights

Velarosa Studio reserves the right to decline returns that do not meet this policy or show signs of misuse, fraud, or excessive return activity. Nothing in this policy limits any non-waivable consumer rights available under applicable law.

Contact

For return questions, email velarosastudio@hotmail.com.